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Frequently Asked Questions (FAQs)

Pre-sales questions

How much is shipping from Location A to Location B?

The shipping fee is based on the weight of the order, the shipping method and the destination. To see how much it would cost to ship a single item to you, please use the "Get shipping quote" link present on all product pages.

If you would like to order multiple products, simply add them to your shopping cart, and use the "Get Shipping Quote" link in your cart to get a quote for your entire order.

Do you ship internationally?

Yes, we ship to most countries! 

What are the available shipping methods?

The shipping methods available vary from one destination to another, so we invite you to check our Shipping Policy page to view the shipping methods available for each destination. You will also see what shipping methods are available for you when asking for a shipping quote with the "Get shipping quote" link on our website.

What payment methods do you accept?

We accept credit cards, checks, PayPal and money orders for US and Canadian orders. 

For international orders, we can take credit cards, money orders, and wire transfers. by Visa is available for US and Canadian orders.

Please note that credit card payments for international orders and Canadian orders above $600 are subject to a variable ID verification fee. PayPal payments from outside the US, Canada and UK are also subject to an ID verification fee.

Please also note that there is a limit of $5,000 on US credit card payments, and $2,000 on international credit card payments. There is no maximum amount for other payment methods.

More information is available on our Payment Methods page.

Will I have to pay taxes on my order?

We are required by law to charge tax on orders shipped to California and Nevada. The rates are as follow:

  • Nevada: 8.38% of the order total before shipping

No tax is charged on orders shipped outside of these two states.

Can you ship to an address different than my billing address?

We can ship to a different address only if it is approved by your credit card company.

How long will it take to receive my order?

Products that are in stock are generally shipped within 1–3 business days, while backorder products can take much longer. To that time, you need to add the package transit time with the carrier (UPS or USPS), which is indicated when you select the shipping method.

For example, if you order a product that is in stock and choose to have it shipped via UPS ground (2–5 business days), your order will generally take 3–8 business days to arrive to your door.

How can I order from your website?

When you are on the page of a product that you would like to buy, simply click on the "add to cart" button to add it to your shopping cart. You can then go browse for other products and get back to your shopping cart at anytime by clicking on the "view cart" link on the top left corner of the site.

Once you are ready to checkout, simply click on the checkout button on your shopping cart. You will then enter the checkout process, which is made of four steps:

  1. Log in/register: you will be asked to log in to your existing Sonic Electronix account or to create one if you don't already have one. Having an account with us will allow you to easily keep track of your orders and support requests with us.

  2. Enter addresses: you will be asked to enter the billing and shipping addresses for your order on that step. The address entered in your profile will be pre-loaded, so you will not have to type it again.

  3. Enter shipping/payment information: you will be asked to choose a shipping method and a payment method for your order. You may also enter your car on that page. That will let us know which wiring harness and installation kit to include with your order if they are included for free.

  4. Confirm: you will be able to review your order on that page. If everything is correct, you may submit it and we will process it as soon as possible.

How can I track the progress of my order?

You can monitor your order status in your MY ORDERS area. Once the order has been shipped, a link will be available for you to track it on the carrier's website.

How will I know that my order has left your warehouse?

We will send you an e-mail with tracking information when we ship your order.

Warranty-related questions

What is your warranty policy?

Warranties are product-specific, and you can find information about a product's warranty in the Features & Specs tab on the product page. You can also learn more about warranties on our Warranty Information page.

How do I return a product to you?

  1. Log in to your account

  2. Click on the "Request an RA number" link next to the order for which you want to return merchandise in your order list

  3. Complete the form. You will be asked for contact information and the reason for your return on step 1, and you will be able to choose the product(s) to include in your RA on step 2.

  4. After submitting the form, please allow 48-72 hours (excluding weekends and holidays) for our returns department to respond to you.

Other questions

Where is my order?

If you have placed an order and not received tracking information then you will need to get your order status Once you know your order status, it will be easier to diagnose the delay and expedite shipping

How do I cancel my order?

If your order has not yet been packed, you maybe be able to cancel an item or the entire order by sending an email or calling (702) 335-0000.

I still have questions. How may I contact you?

Please email or call (702) 335-0000. We will be glad to answer your questions!

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